Consumer segmentation: Research from the Henley Centre and Marks and Spencer
Many companies selling to UK families have a strong sense that consumer demands are shifting rapidly. M&S recently talked to Carbon Commentary about its perceptions of changes in attitudes and behaviour. This article compares its results with those of a survey by the Henley Centre in summer 2007. During the last year or so, the percentage of 'green zealots' in M&S research has risen from 3-4% to nearer 8%. Henley also sees a figure of 8% for the two greenest groups 'principled pioneers' and 'vocal activists'. A further 31% (Henley Centre) or 30-35% (M&S) are actively concerned and want to adjust their behaviour. There has also been a big growth in this group in the last year.
In both surveys another third are aware of environmental and ethical issues, but are unlikely to take active steps unless pushed. A final quarter or so don't care very much. M&S says that they are 'struggling'. Henley calls them 'disengaged'.
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